/* ==========================================================
   ADMIN SUPPORT / CHAT / VOUCHERS
   Shares tokens with admin.css (var(--ink), var(--teal), etc.)
   ========================================================== */

/* ---------- Tab badges ---------- */
.admin-tab .tab-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 16px;
  height: 16px;
  padding: 0 5px;
  margin-left: 6px;
  border-radius: 8px;
  background: var(--rule);
  color: var(--ink);
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0;
  vertical-align: 1px;
}
.admin-tab .tab-badge.on { background: var(--teal); color: #0a0a0a; }
.admin-tab.on .tab-badge { background: var(--ink); color: var(--bg); }
.admin-tab.on .tab-badge.on { background: var(--teal); color: #0a0a0a; }

/* ========================================================
   SUPPORT INBOX
   ======================================================== */
.sup-layout {
  display: grid;
  grid-template-columns: 360px 1fr;
  gap: 24px;
  margin-top: 32px;
  min-height: 640px;
}
@media (max-width: 1100px) { .sup-layout { grid-template-columns: 1fr; } }

.sup-sidebar {
  border: 1px solid var(--rule);
  background: var(--bg);
  display: flex;
  flex-direction: column;
  min-height: 640px;
}
.sup-filters {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  border-bottom: 1px solid var(--rule);
}
.sup-filter {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  padding: 14px 8px;
  background: transparent;
  border: none;
  border-right: 1px solid var(--rule);
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--ink-dim);
  cursor: pointer;
  transition: background 0.12s;
}
.sup-filter:last-child { border-right: none; }
.sup-filter .n {
  font-size: 14px;
  font-weight: 600;
  color: var(--ink);
  letter-spacing: 0;
}
.sup-filter:hover { background: var(--bg-elev); color: var(--ink); }
.sup-filter.on { background: var(--bg-elev); color: var(--ink); box-shadow: inset 0 -2px 0 var(--teal); }

.sup-list {
  overflow-y: auto;
  flex: 1;
  max-height: 720px;
}
.sup-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 14px 16px;
  border: none;
  border-bottom: 1px solid var(--rule);
  background: transparent;
  cursor: pointer;
  transition: background 0.12s;
  color: inherit;
}
.sup-item:hover { background: var(--bg-elev); }
.sup-item.on { background: var(--bg-elev); box-shadow: inset 2px 0 0 var(--teal); }
.sup-item .row1 {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 8px;
  margin-bottom: 4px;
}
.sup-item .who {
  font-family: var(--sans);
  font-size: 13px;
  font-weight: 600;
  color: var(--ink);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sup-item .when {
  font-family: var(--mono);
  font-size: 10px;
  color: var(--ink-faint);
  letter-spacing: 0.03em;
  white-space: nowrap;
  flex-shrink: 0;
}
.sup-item .subj {
  font-family: var(--sans);
  font-size: 13px;
  color: var(--ink);
  margin-bottom: 4px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sup-item .prev {
  font-family: var(--sans);
  font-size: 12px;
  color: var(--ink-dim);
  line-height: 1.4;
  overflow: hidden;
  text-overflow: ellipsis;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  margin-bottom: 8px;
}
.sup-item .tags {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.sup-item .tags span,
.sup-item .replies {
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 2px 6px;
  border-radius: 2px;
  background: var(--bg-elev);
  color: var(--ink-dim);
}
.pri-high, .pri-tag.pri-high { color: #ff7a5c !important; background: rgba(255,122,92,0.1) !important; }
.pri-urgent, .pri-tag.pri-urgent { color: #ff3b30 !important; background: rgba(255,59,48,0.12) !important; }
.pri-normal, .pri-tag.pri-normal { color: #f0ce4a !important; background: rgba(240,206,74,0.08) !important; }
.pri-low, .pri-tag.pri-low { color: var(--ink-faint) !important; }

.sup-empty {
  padding: 40px 16px;
  text-align: center;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--ink-faint);
  letter-spacing: 0.1em;
  text-transform: uppercase;
}
.sup-empty.big { padding: 80px 24px; }

/* ---------- Thread pane ---------- */
.sup-thread {
  border: 1px solid var(--rule);
  background: var(--bg);
  display: flex;
  flex-direction: column;
  min-height: 640px;
}
.thread-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
  padding: 22px 24px 18px;
  border-bottom: 1px solid var(--rule);
  background: var(--bg-elev);
  flex-wrap: wrap;
}
.thread-head.slim { padding: 16px 20px; }
.thread-head h3 {
  font-family: var(--sans);
  font-size: 18px;
  font-weight: 500;
  color: var(--ink);
  margin-bottom: 8px;
  line-height: 1.3;
}
.thread-meta {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  align-items: center;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--ink-dim);
  letter-spacing: 0.03em;
}
.thread-meta code {
  font-family: var(--mono);
  font-size: 11px;
  background: var(--bg);
  padding: 2px 6px;
  border: 1px solid var(--rule);
  border-radius: 2px;
  color: var(--ink);
}
.chan-tag, .pri-tag, .status-tag {
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 3px 7px;
  border-radius: 2px;
  background: var(--bg);
  border: 1px solid var(--rule);
  color: var(--ink-dim);
}
.status-tag.status-open     { color: var(--teal); border-color: rgba(46,232,184,0.3); }
.status-tag.status-pending  { color: #f0ce4a; border-color: rgba(240,206,74,0.3); }
.status-tag.status-resolved { color: var(--ink-faint); }

.thread-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  align-items: center;
}
.thread-actions select {
  font-family: var(--mono);
  font-size: 11px;
  padding: 7px 10px;
  background: var(--bg);
  border: 1px solid var(--rule);
  color: var(--ink);
  border-radius: 2px;
  cursor: pointer;
}
.thread-actions select:focus { outline: none; border-color: var(--teal); }

.thread-msgs {
  flex: 1;
  padding: 20px 24px;
  overflow-y: auto;
  max-height: 520px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}
.msg {
  max-width: 82%;
  padding: 14px 16px;
  border-radius: 3px;
  border: 1px solid var(--rule);
  background: var(--bg);
}
.msg.agent {
  align-self: flex-end;
  background: var(--bg-elev);
  border-color: rgba(46,232,184,0.2);
  box-shadow: inset 2px 0 0 var(--teal);
}
.msg.visitor { align-self: flex-start; }
.msg-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  font-family: var(--mono);
  font-size: 10px;
  color: var(--ink-faint);
  letter-spacing: 0.05em;
  margin-bottom: 8px;
}
.msg-head .from { color: var(--ink-dim); font-weight: 600; }
.msg.agent .msg-head .from { color: var(--teal); }
.msg-body {
  font-family: var(--sans);
  font-size: 14px;
  line-height: 1.55;
  color: var(--ink);
  white-space: pre-wrap;
  word-break: break-word;
}

.thread-reply, .chat-reply {
  border-top: 1px solid var(--rule);
  padding: 16px 20px;
  background: var(--bg-elev);
}
.reply-tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 10px;
}
.reply-tabs button {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 6px 12px;
  background: transparent;
  border: 1px solid var(--rule);
  color: var(--ink-dim);
  cursor: pointer;
  border-radius: 2px;
}
.reply-tabs button.on { background: var(--ink); color: var(--bg); border-color: var(--ink); }
.thread-reply textarea, .chat-reply textarea {
  width: 100%;
  padding: 12px;
  background: var(--bg);
  border: 1px solid var(--rule);
  color: var(--ink);
  font-family: var(--sans);
  font-size: 14px;
  line-height: 1.5;
  border-radius: 2px;
  resize: vertical;
}
.thread-reply textarea:focus, .chat-reply textarea:focus {
  outline: none;
  border-color: var(--teal);
  box-shadow: 0 0 0 2px var(--teal-glow);
}
.reply-foot {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-top: 10px;
  flex-wrap: wrap;
}
.reply-foot .hint {
  font-family: var(--mono);
  font-size: 10px;
  color: var(--ink-faint);
  letter-spacing: 0.02em;
}
.reply-foot .hint strong { color: var(--ink-dim); }
.reply-btns { display: flex; gap: 8px; }

/* ========================================================
   LIVE CHAT
   ======================================================== */
.chat-layout {
  display: grid;
  grid-template-columns: 320px 1fr 300px;
  gap: 24px;
  margin-top: 32px;
  min-height: 640px;
}
@media (max-width: 1300px) { .chat-layout { grid-template-columns: 280px 1fr; } .chat-context { display: none; } }
@media (max-width: 900px)  { .chat-layout { grid-template-columns: 1fr; } }

.chat-sidebar {
  border: 1px solid var(--rule);
  background: var(--bg);
  display: flex;
  flex-direction: column;
}
.chat-agents {
  padding: 16px;
  border-bottom: 1px solid var(--rule);
}
.chat-agents .t-label {
  display: block;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--ink-faint);
  margin-bottom: 10px;
}
.agent-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 0;
}
.agent-row .ava {
  position: relative;
  width: 28px; height: 28px;
  border-radius: 50%;
  background: var(--ink);
  color: var(--bg);
  font-family: var(--sans);
  font-size: 12px;
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
}
.agent-row .ava .pres {
  position: absolute;
  right: -1px; bottom: -1px;
  width: 10px; height: 10px;
  border-radius: 50%;
  background: #555;
  border: 2px solid var(--bg);
}
.agent-row .ava .pres.on { background: var(--teal); }
.agent-row .meta { flex: 1; min-width: 0; }
.agent-row .h {
  font-family: var(--sans);
  font-size: 13px;
  font-weight: 500;
  color: var(--ink);
}
.agent-row .tg {
  font-family: var(--mono);
  font-size: 10px;
  color: var(--ink-faint);
  letter-spacing: 0.02em;
}
.agent-toggle {
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 4px 8px;
  background: transparent;
  border: 1px solid var(--rule);
  color: var(--ink-dim);
  border-radius: 2px;
  cursor: pointer;
}
.agent-toggle.on { color: var(--teal); border-color: rgba(46,232,184,0.3); background: rgba(46,232,184,0.06); }

.tg-status {
  margin-top: 14px;
  padding: 10px 12px;
  border: 1px dashed var(--rule);
  border-radius: 2px;
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: var(--mono);
  font-size: 10px;
  color: var(--ink-dim);
  letter-spacing: 0.02em;
  flex-wrap: wrap;
}
.tg-status.on { border-color: rgba(46,232,184,0.3); color: var(--ink); background: rgba(46,232,184,0.04); }
.tg-status.on svg { color: var(--teal); }
.tg-status strong { color: var(--ink); }
.tg-status span { flex: 1; min-width: 0; }
.tg-status button {
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 4px 8px;
  background: transparent;
  border: 1px solid var(--rule);
  color: var(--ink-dim);
  cursor: pointer;
  border-radius: 2px;
}
.tg-status.on button { color: var(--teal); border-color: rgba(46,232,184,0.3); }

.chat-filters {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  border-bottom: 1px solid var(--rule);
}
.chat-filters .sup-filter { border-right: 1px solid var(--rule); }
.chat-filters .sup-filter:last-child { border-right: none; }

.chat-list {
  overflow-y: auto;
  flex: 1;
  max-height: 560px;
}
.chat-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 12px 14px;
  border: none;
  border-bottom: 1px solid var(--rule);
  background: transparent;
  cursor: pointer;
  color: inherit;
}
.chat-item:hover { background: var(--bg-elev); }
.chat-item.on { background: var(--bg-elev); box-shadow: inset 2px 0 0 var(--teal); }
.chat-item .row1 {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 8px;
  margin-bottom: 4px;
}
.chat-item .who {
  font-family: var(--sans);
  font-size: 13px;
  font-weight: 500;
  color: var(--ink);
}
.chat-item .when {
  font-family: var(--mono);
  font-size: 10px;
  color: var(--ink-faint);
}
.chat-item .unread {
  background: var(--teal);
  color: #0a0a0a;
  font-size: 10px;
  font-weight: 700;
  padding: 1px 6px;
  border-radius: 8px;
  min-width: 16px;
  text-align: center;
}
.chat-item .prev {
  font-family: var(--sans);
  font-size: 12px;
  color: var(--ink-dim);
  line-height: 1.4;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-bottom: 6px;
}
.chat-item .tags {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.chat-item .tags span {
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.05em;
  color: var(--ink-faint);
  padding: 2px 5px;
  background: var(--bg-elev);
  border-radius: 2px;
}

.chat-thread {
  border: 1px solid var(--rule);
  background: var(--bg);
  display: flex;
  flex-direction: column;
  min-height: 640px;
}
.chat-msgs {
  flex: 1;
  padding: 20px 24px;
  overflow-y: auto;
  max-height: 520px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.cm { display: flex; flex-direction: column; max-width: 72%; }
.cm.them { align-self: flex-start; }
.cm.us   { align-self: flex-end; align-items: flex-end; }
.cm .bubble {
  padding: 10px 14px;
  border-radius: 14px;
  font-family: var(--sans);
  font-size: 14px;
  line-height: 1.45;
  word-break: break-word;
}
.cm.them .bubble {
  background: var(--bg-elev);
  color: var(--ink);
  border-top-left-radius: 4px;
}
.cm.us .bubble {
  background: var(--teal);
  color: #0a0a0a;
  border-top-right-radius: 4px;
}
body.paper-mode .cm.us .bubble { color: #0a0a0a; }
.cm .at {
  font-family: var(--mono);
  font-size: 9px;
  color: var(--ink-faint);
  letter-spacing: 0.05em;
  margin-top: 4px;
  padding: 0 4px;
}

.chat-context {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.ctx-card {
  border: 1px solid var(--rule);
  background: var(--bg);
  padding: 14px 16px;
}
.ctx-card .t-label {
  display: block;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--ink-faint);
  margin-bottom: 10px;
}
.ctx-field {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding: 6px 0;
  border-bottom: 1px dashed var(--rule);
  font-family: var(--mono);
  font-size: 11px;
}
.ctx-field:last-of-type { border-bottom: none; }
.ctx-field label { color: var(--ink-faint); letter-spacing: 0.05em; }
.ctx-field span { color: var(--ink); text-align: right; overflow-wrap: anywhere; }
.ctx-field .mono { font-family: var(--mono); }
.ctx-field code {
  font-family: var(--mono);
  background: var(--bg-elev);
  padding: 1px 5px;
  border-radius: 2px;
  color: var(--ink);
}
.ctx-empty {
  font-family: var(--mono);
  font-size: 11px;
  color: var(--ink-faint);
  font-style: italic;
}
.ctx-lic, .ctx-tkt {
  padding: 8px 0;
  border-bottom: 1px dashed var(--rule);
}
.ctx-lic:last-child, .ctx-tkt:last-child { border-bottom: none; }
.ctx-lic .k, .ctx-tkt .k {
  font-family: var(--mono);
  font-size: 11px;
  color: var(--ink);
  letter-spacing: 0.03em;
  margin-bottom: 2px;
}
.ctx-lic .d, .ctx-tkt .d {
  font-family: var(--sans);
  font-size: 12px;
  color: var(--ink-dim);
  line-height: 1.4;
}
.ctx-card.actions {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.ctx-card.actions .btn { font-size: 10px; padding: 8px 12px; }

.live-dot, .off-dot {
  display: inline-block;
  width: 7px; height: 7px;
  border-radius: 50%;
  margin: 0 6px 0 4px;
  vertical-align: 1px;
}
.live-dot { background: var(--teal); box-shadow: 0 0 6px var(--teal-glow); }
.off-dot  { background: #666; }

/* ========================================================
   VOUCHERS
   ======================================================== */
.vch-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 16px;
  margin-top: 24px;
}
.vch-card {
  border: 1px solid var(--rule);
  background: var(--bg);
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  position: relative;
  transition: border-color 0.15s;
}
.vch-card:hover { border-color: var(--rule-strong); }
.vch-card.status-expired, .vch-card.status-depleted, .vch-card.status-disabled { opacity: 0.6; }

.vch-card header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}
.vch-card .code {
  font-family: var(--mono);
  font-size: 16px;
  font-weight: 600;
  color: var(--ink);
  letter-spacing: 0.05em;
  word-break: break-all;
}
.status-chip {
  font-family: var(--mono);
  font-size: 9px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 3px 7px;
  border-radius: 2px;
  white-space: nowrap;
  flex-shrink: 0;
}
.status-chip.status-active   { color: var(--teal); background: rgba(46,232,184,0.1); }
.status-chip.status-expired  { color: var(--ink-faint); background: var(--bg-elev); }
.status-chip.status-depleted { color: #f0ce4a; background: rgba(240,206,74,0.1); }
.status-chip.status-disabled { color: #888; background: rgba(128,128,128,0.08); }

.vch-card .big-disc {
  display: flex;
  align-items: baseline;
  gap: 8px;
  padding: 12px 0;
  border-top: 1px solid var(--rule);
  border-bottom: 1px solid var(--rule);
}
.vch-card .big-disc .val {
  font-family: var(--sans);
  font-size: 38px;
  font-weight: 400;
  color: var(--ink);
  letter-spacing: -0.02em;
  line-height: 1;
}
.vch-card .big-disc .lbl {
  font-family: var(--mono);
  font-size: 11px;
  color: var(--ink-dim);
  letter-spacing: 0.05em;
}
.vch-card .note {
  font-family: var(--sans);
  font-size: 13px;
  color: var(--ink-dim);
  line-height: 1.45;
}
.vch-meter .m-head {
  display: flex;
  justify-content: space-between;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--ink-faint);
  margin-bottom: 6px;
}
.vch-meter .m-head .n { color: var(--ink); letter-spacing: 0; font-size: 11px; }
.vch-meter .m-head .n.over { color: #f0ce4a; }
.vch-meter .m-bar {
  height: 4px;
  background: var(--bg-elev);
  border-radius: 2px;
  overflow: hidden;
}
.vch-meter .m-bar span {
  display: block;
  height: 100%;
  background: var(--teal);
  transition: width 0.3s;
}
.vch-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  font-family: var(--mono);
  font-size: 11px;
}
.vch-meta label {
  display: block;
  font-size: 9px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--ink-faint);
  margin-bottom: 2px;
}
.vch-meta span { color: var(--ink); }
.vch-meta span.warn { color: #f0ce4a; }
.vch-actions {
  display: flex;
  gap: 6px;
  padding-top: 10px;
  border-top: 1px solid var(--rule);
  flex-wrap: wrap;
}
.vch-actions .btn {
  font-size: 10px;
  padding: 7px 10px;
  flex: 1;
  min-width: 72px;
}

/* Mobile */
@media (max-width: 860px) {
  .sup-layout, .chat-layout { min-height: auto; }
  .sup-sidebar, .sup-thread, .chat-sidebar, .chat-thread { min-height: auto; }
  .sup-list, .chat-list { max-height: 420px; }
  .thread-msgs, .chat-msgs { max-height: 380px; }
  .thread-head { padding: 16px; }
  .thread-actions { width: 100%; }
  .msg { max-width: 100%; }
  .cm { max-width: 86%; }
}